Policies & FAQ
PLEASE NOTE THAT I AM NOT TAKING CUSTOM ORDERS AT THIS TIME
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I design and handcraft each piece of jewelry in my Los Angeles based studio, using only high quality metals and stones.
Please familiarize yourself with my policies before purchasing my work. All information can be found here or in the listings of the items themselves. If you have any questions that aren't answered, please feel free to email me at
All designs, photos, writing, and other content is © Wade+Willow 2018.
Orders typically ship within 5 business days. They are shipped USPS first class mail, which takes 3-5 business days to arrive within the U.S. and 1-8 weeks international depending on the destination. If you are concerned with an item arriving for a particular date, please email me and we can make sure you receive it when you need it. When your order ships, you will receive tracking information via email. All items ship safely wrapped in decorative boxes ready for gift giving. In order to save paper, I do not include a printed receipt. I ship anywhere in the world. If you are not in the U.S., please know your country's policies and customs fees, as all customs forms will have accurate representation of package contents and their value. I am not liable for items lost in the mail, although I will gladly do everything in my power to help you track it down. USPS has never lost a package I've sent, but if you are concerned please feel free to email me about insuring your purchase.
Remember that pieces of artisan jewelry handmade with natural stones are delicate. Please refrain from vigorous, messy, or wet activity while wearing my pieces. I do not do returns or exchanges based on wrong size or buyer's remorse. Please know your size and your budget before ordering my jewelry. All listings including sizes and measurements. Please note Custom pieces are non-refundable.
Handmade jewelry is artwork and should be treated as such to ensure its longevity. Avoid wet and strenuous activity while wearing jewelry and remove for swimming, showering, applying lotion, playing sports, hand washing, etc. Sterling and copper tarnish with exposure to oxygen and moisture. Please store in a dry location, preferably in an airtight bag. To remove tarnish, simply use a polishing cloth (included in your purchase). Avoid commercial jewelry cleaning solutions as these can be too harsh and can remove patinas or destroy more porous stones like turquoise, opal, malachite, and coral. Avoid contact with stones when using a polishing cloth. If a piece gets dirty, clean with a soft toothbrush and a paste of baking soda and water, or warm soapy water. Avoid contact with stones.